Track Your Order

Easily track the progress of your order with us by calling us!

Once your order has shipped, you will receive tracking details via email you provide at the time of the order to monitor its arrival.

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Track UPS package by entering the number we provide in this page.

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​​We are dedicated to providing a seamless experience as you prepare for your big day. If you have any questions regarding your order’s shipment, please reach out to us at info@jmajors.com or 704 372 0082. We’re happy to help!

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Our Address:

100 South Blvd, Ste 150, Charlotte, NC 28203

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FAQ:

1. Can I track my shipment?

Yes! We’ll provide a tracking number as soon as your gown has shipped, so you can follow it every step of the way until it arrives safely. 

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2. Do you ship internationally?

At this time, we primarily ship within the United States. If you’re an international bride, please contact us directly so we can discuss special arrangements. 

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3. What is your return policy?

Please refer our Return Policy.

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4. What if my gown arrives damaged?

We carefully inspect every gown before it leaves our boutique. If your gown is damaged in transit when we ship it to you from our store, please contact us immediately. We’ll work with the shipping provider to resolve the issue as quickly as possible. 

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5. Can I cancel my order?

Once a gown has been ordered from the designer, cancellations are not possible.