Frequently Asked Questions
Your bridal gown shopping experience should be fun and stress-free. For more than 41 years, we’ve been honored to assist Charlotte brides in finding their perfect wedding gown. We understand that you may have questions, and we’re here to answer those for you. If you don't see an answer you need, don't hesitate to reach out to us at info@jmajors.com. Our team would love to connect to ensure you are informed and feel ready to embark on this journey. We look forward to working with you!
Do I need an appointment?
Yes. While we sometimes accommodate same-day or walk-in appointments, we recommend booking your appointment 1–2 weeks in advance to secure your ideal time. You can schedule online, call, or email us directly
How long is my appointment?
Bridal appointments last 90 minutes. You’ll work one-on-one with a professional bridal stylist who will help guide you through the gown selection, try-on, and fitting simulation process using clips and styling tools.
What happens at a bridal appointment?
You’ll receive personalized styling, try on a curated selection of wedding gowns, and get expert guidance in a stress-free, supportive environment. Our Charlotte bridal consultants are here to help you feel confident and celebrated.
What should I bring and wear to my appointment?
We suggest nude undergarments, a strapless bra, and shoes with a heel height similar to what you’ll wear on your wedding day. You’re welcome to bring shapewear if preferred, and photos of dress styles you love.
How many guests can I bring?
We recommend bringing 2–4 guests whose opinions you trust. For larger parties, please call ahead — we may be able to arrange a private appointment through The Major Experience.
What is the price range of your gowns?
Our designer wedding dresses range from $1,200 to $6,500. We also offer select sample sale gowns under $1,200 for brides seeking more affordable options.
How far in advance should I order my wedding gown?
We recommend ordering at least 7–8 months before your wedding. Most gowns take 4–6 months to arrive, and alterations can take an additional 4–8 weeks.
What if my wedding is soon?
We have quick-ship options available from select designers and a ready-to-wear collection of off-the-rack gowns you can take home the same day. Availability varies by style and size.
What gown sizes do you carry?
Our in-store samples typically range from bridal sizes 8–28, with most gowns sampled in size 12. Bridal sizing differs from street sizing, and our consultants are trained to help simulate fit accurately. Special orders are available up to size 32.
Do you offer in-house alterations?
We do not offer alterations in-house, but we work closely with a trusted Charlotte-based seamstress who has helped hundreds of our brides.
Do you offer free parking?
Yes! Free 3-hour parking is available in the garage next to our boutique (1910 South Blvd). Bring your ticket inside, and we’ll validate it during your appointment.
Do you have a cancellation policy?
If you cancel within 48 hours or don’t show up, a $50 fee will be charged. Please cancel at least 2 days in advance to avoid the fee.
Can I bring pets?
To ensure a calm, comfortable experience for every bride, we kindly ask that pets not be brought to appointments. Certified service animals are of course welcome in accordance with ADA guidelines. Thank you for understanding and helping us keep each ‘yes’ moment distraction-free.
Can I bring food and/or beverages?
To protect the delicate fabrics and finishes of our wedding gowns, we kindly ask that no food be brought into the boutique. Coffee and water are welcome when in containers with securely fastened lids. We offer champagne to celebrate your “yes”; if you prefer to bring your own, please request prior approval. No other beverages are permitted. Thank you for helping us keep every gown pristine for all brides.
Do you have private fitting rooms?
Yes. Each bride enjoys a dedicated, private fitting room for the entire 90-minute appointment, complete with a full-length mirror inside the room. This allows you to see yourself in each gown privately before opening the curtain and inviting your loved ones to share the moment.
We believe that the first look should belong to the bride free from opinions, reactions, or distractions—so you can take it all in, breathe, and decide how you feel first. It’s a calm, elevated experience designed to honor one of the most meaningful moments of your wedding journey.
Who can come into the fitting room with me?
The fitting room itself is reserved just for the bride, so you can change, reflect, and see yourself in each gown privately. When you’re ready, you’ll step out to reveal the dress to your guests and invite their thoughts and reactions. Your stylist will step into clip you and zip you up when you say you are ready.
This approach allows you to experience each gown on your own terms first then share the moment with the people you love. It creates a thoughtful balance between personal reflection and meaningful celebration.
Tell me more about the building.
Our boutique is located in a beautifully restored former cotton machinery building. The historic structure has been thoughtfully transformed into a warm, charming space that blends character, history, and modern comfort.